A ticketing system is the most widely used communication medium that hosting companies offer to their customers. It’s most often part of the billing account and is the most efficient way to tackle a problem that takes a certain period of time to investigate or that needs to be escalated to an administrator. Thus, all responses provided by either party will be stored in one location in case somebody else needs to work on the given problem and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, which goes to say that you will have to log in and out of at least 2 accounts in order to do a particular procedure or to contact the hosting company’s technical support staff. In case you wish to administer several domain names and each one is hosted in its very own account, you will need to use an even larger number of accounts at the same time. On top of that, it might take a significant period of time for the hosting provider to reply to your ticket requests.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you’ll never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket while you’re browsing through your website files or updating different settings. The ticketing system is being strictly monitored 24x7 by our customer service team representatives and the response time is no more than sixty minutes, but it seldom takes more than twenty minutes to receive support. In stark contrast to other providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you like and ask for info with regard to any billing or technical problem. Also, you can read a selection of articles, which will help you solve the most commonly met predicaments on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we are using is integrated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated packages, which goes to say that you won’t require a separate platform to contact our client service team – you can do this on the spot in the event that you encounter an obstacle. Sending a new ticket takes a couple of clicks and finding an older one is equally simple. With our clever search filter, you can swiftly find any ticket that you’ve sent in the past. You can post a ticket at any given moment in time since our tech support staff members are available night and day and answer in less than one hour, although it rarely takes that much to receive support. With Hepsia, you’ll have everything in one single location and you can forget about needing to log in and out of two or more platforms to resolve a simple problem.