Should you ever encounter a problem with your site and be incapable of resolving it, ask the web hosting provider’s customer service team to help you get the site back online. A speedy resolution would be the most favorable scenario, but many companies answer within 24 hours and even more, all the more so if you’re doing business with a reseller. Even if your problem can be fixed swiftly, your website may not work correctly or it may not be accessible at all for a long time period, so you may lose potential clients since it is very unlikely that anybody will be enthusiastic to go back to an inoperative site. Thus, you should make sure not only that you can get in touch with your web hosting provider, but also that they can respond and assist you in a well-timed manner. If an application update doesn’t proceed as planned or if you erase something by chance, for instance, the website must be restored promptly so as to avoid prolonged unreachability.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from us, you can just forget about waiting around for hours, or even a whole day, to obtain a reply to an email or a trouble ticket. Regardless of when you get in touch with us, we will help you within only one hour with any pre-sales and technical enquiries you might have. In reality, our actual response time scarcely ever exceeds twenty-thirty minutes. As we are on duty 24 hours a day, 7 days a week, 365 days a year, you’ll always get assistance in a well-timed fashion and we are aware of exactly how important this is in the electronic era. As soon as you contact us, we will answer your questions. In case you experience any technical complication, we’ll cope with it instead of you, or we’ll provide you with all the necessary information if there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you submit a support ticket via your web hosting Control Panel or write an email connected to your semi-dedicated server, you’ll obtain a reply within 1 hour max. You can touch base with us whenever you wish with regards to billing, general or technical issues and considering that we’re on duty 24 hours a day, 7 days a week, 365 days a year, you’ll always receive assistance without delay. Based on the particular issue or question, we will provide you with more information, solve the complication if it’s been caused by something within our reach or instruct you on what to do on your end if you need to adjust a particular setting for a web app that we don’t have access to. You can forget about waiting around for an entire day for each and every reply. In reality, in most cases we answer emails and tickets within no more than twenty-twenty five minutes.