Help and Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Answer Warranty

  • Each ticket you post to the customer support team will be answered within up to 60 mins. All common questions will be replied to right away. However, if the support inquiry you have sent us needs assistance from a trained technician, we will forward the ticket to him and will let you know about the postponement.

  • Top quality support service

  • Top–quality Client Help Service

  • We’ll be working for you 24 hours a day to offer information and client support and to help you with any issue that you might come across while you are controlling your virtual server. We are able to aid you with all pre–configured applications, including your OS, server admin panel (based on the VPS type) and the Online Control Panel created 100% by us.

  • Intuitive help center

  • A Descriptive Help Zone

  • A comprehensive and regularly updated collection of articles is included in our in–house built Online Control Panel. It gives you quick tips about how to perform all of the important web site managing jobs. The Help area features extensive how–to tutorials and step by step video guides. You can access the Help section by hitting the Help or Video buttons in the top right part of each Control Panel section.